Carpet Cleaning Battersea Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Battersea provides carpet, upholstery and related cleaning services within its service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
These terms apply to consumer and business customers unless stated otherwise. If you disagree with any part of these terms, you should not proceed with a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Carpet Cleaning Battersea, the provider of the cleaning services.
Customer means the person, firm or organisation placing a booking for services with the Company.
Premises means the property or location where the services are to be carried out.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning or stain treatment service supplied by the Company.
Technician means any employee, contractor or representative appointed by the Company to carry out the services.
Scope of Services
The Company provides professional carpet and upholstery cleaning and related services within Battersea and surrounding areas. The exact scope of the services for each booking will be agreed at the time of booking based on the Customer's requirements and the information provided.
The Company reserves the right to decline any booking where the Premises are unsafe, inaccessible, or where the work requested is outside the reasonable capabilities or scope of the Company.
Booking Process
Bookings can be made by the Customer through the Company's accepted communication channels as advertised from time to time. The Customer must provide accurate and complete information about the Premises, the type and approximate size of areas or items to be cleaned, any known stains, damage or defects, and any access or parking restrictions.
A booking is not confirmed until the Company has accepted the request and provided confirmation of the date, approximate time window, and the estimated price or pricing basis. The Company may request additional information before confirming the booking.
Where required, the Company may ask for photographs, measurements, or further descriptions of the Premises and items to be cleaned in order to provide an accurate estimate. Any estimate provided prior to inspection is indicative only and may be adjusted on arrival if the actual work required differs from the description originally provided.
The Customer must ensure that an adult authorised by the Customer is present at the Premises at the agreed time to provide access and to agree any final details of the work. If no authorised adult is present, the Company may cancel the visit and apply a cancellation or call-out charge.
Prices, Estimates and Quotations
Prices for services are based on the information provided by the Customer, including the size and condition of carpets or upholstery, type of fabric or material, level of soiling, and ease of access to the Premises.
Any quotation or estimate provided prior to a site inspection is subject to confirmation on arrival. If the work required is substantially different from the information given at the time of booking, the Company will inform the Customer and may revise the price. If the Customer does not accept the revised price, the Company may cancel the booking and may charge a reasonable call-out fee to cover time and travel costs.
All prices quoted are exclusive of any additional charges for congestion zones, parking, tolls, or similar costs. Such costs, where applicable, will either be added to the price or must be reimbursed by the Customer on the day of service.
All prices are inclusive of standard cleaning materials and equipment unless expressly stated otherwise. Additional specialist treatments, stain protectors, or emergency services may be charged separately.
Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the services at the Premises.
The Company may accept various payment methods, such as card payment, bank transfer or cash, as made available from time to time. The Customer is responsible for ensuring that full payment is made using an accepted method.
For business customers or repeat contracts, the Company may agree to invoice the Customer after completion of the services. In such cases, invoices are payable within the period stated on the invoice. If no period is stated, invoices are due within seven calendar days of the invoice date.
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of enforcing payment. The Company may also suspend or cancel any further services until all outstanding sums are settled.
Customer Obligations
The Customer agrees to:
Provide accurate information during the booking process, including any known risks, hazards or special requirements at the Premises.
Ensure that the Premises are accessible at the agreed time, including arranging parking where reasonably possible.
Remove fragile items, valuables and personal belongings from areas to be cleaned, and secure any items that may be affected by cleaning equipment or moisture.
Ensure that there is a functioning electricity and water supply at the Premises on the day of service.
Notify the Technician of any pre-existing damage, stains, wear, or defects in carpets, rugs, upholstery or flooring before work begins.
If the Customer fails to meet these obligations and this prevents or delays the Company from carrying out the services, the Company may cancel or reschedule the booking and may charge a fee to cover lost time, travel and other costs.
Access, Parking and Congestion Charges
The Customer must provide safe and reasonable access to the Premises, including any access codes, permits, keys or instructions required to reach the areas to be cleaned.
Where parking is restricted, the Customer must inform the Company in advance and, where possible, arrange suitable parking close to the Premises. Any parking charges, fines, or congestion charges incurred in connection with the services will be payable by the Customer.
Cancellations, Rescheduling and No-Show
The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise specified at the time of booking, the Company requests at least 24 hours' notice of cancellation or rescheduling for standard appointments.
If the Customer cancels or reschedules with less than 24 hours' notice, the Company may charge a cancellation fee representing a reasonable estimate of its lost costs and time, including travel and allocated Technician time.
If the Customer fails to provide access to the Premises at the agreed time, or if no authorised adult is present to approve the work, this may be treated as a late cancellation and a fee may be charged.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, transport disruption, illness, or equipment failure. In such cases, the Company will seek to give as much notice as possible and will offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation, but any advance payment made for the cancelled services will be refunded or applied to a rescheduled booking.
Service Limitations and Results
The Company will carry out the services with reasonable care and skill, in accordance with industry practice and the information provided by the Customer.
The Customer acknowledges that:
Some stains, marks or odours may be permanent and cannot be fully removed, even with professional cleaning techniques.
Certain fabrics, materials or dyes may react unpredictably to cleaning products or processes despite testing and care.
Existing wear, fading, damage, shrinkage or discolouration may become more visible after cleaning.
The Company does not provide a guarantee that all stains or soiling will be completely removed, nor that any particular result will be achieved. Any times given for drying are estimates only and depend on ventilation, temperature and humidity at the Premises.
Health and Safety
The Company and its Technicians will follow reasonable health and safety practices while carrying out services. The Customer must inform the Company of any particular health and safety concerns at the Premises, such as loose floorboards, electrical hazards, trip hazards, or the presence of pets or vulnerable persons.
The Customer is responsible for supervising children and pets at the Premises during the cleaning process and for keeping them away from equipment, cables and freshly cleaned or damp areas.
Waste, Disposal and Environmental Regulations
The Company will handle waste water and residues from the cleaning process in accordance with applicable environmental and waste regulations. Waste water will normally be disposed of using appropriate drainage at the Premises, subject to the Customer's consent and local regulations.
The Company will not remove or transport household waste, bulky items, or hazardous materials from the Premises unless this has been expressly agreed as part of a specific service. The Customer must not request the Company to dispose of any materials in a way that would breach environmental or waste disposal regulations.
Where specialist waste handling is required, the Customer may be advised to engage a licensed waste carrier or specialist contractor. The Company is not responsible for any unlawful disposal of waste carried out contrary to its instructions.
Damage, Liability and Insurance
The Company will take reasonable care to avoid damage to the Premises and to the Customer's property. The Customer should report any alleged damage caused by the Company to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the services.
Where damage is reported and reasonably attributed to the actions of the Company or its Technicians, the Company may choose to repair the damage, replace the affected item, or make a fair and reasonable financial compensation based on the age, condition and value of the item.
The Company will not be liable for:
Any pre-existing damage, wear, defects or deterioration, including loose seams, weak fibres, fading, sun damage, or shrinkage that becomes apparent during or after cleaning.
Any damage arising from the Customer's failure to follow post-cleaning instructions, including ventilation and drying guidance.
Any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of use of the Premises.
The Company's total liability arising out of or in connection with any single booking, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for that booking, except where liability cannot lawfully be limited.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Complaints and Disputes
If the Customer is dissatisfied with any aspect of the services, the Customer should notify the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate and, where appropriate, may offer to re-attend the Premises to inspect the work and, if reasonable, to re-clean specific areas.
Submitting a complaint does not suspend the Customer's obligation to pay for services properly rendered. Any agreed refund, discount or remedial work will be provided at the Company's discretion and in accordance with these terms and applicable law.
Force Majeure
The Company will not be responsible for any failure or delay in performing its obligations arising from events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial disputes, transport disruption, power outages, or government restrictions.
If such an event occurs, the Company may suspend or cancel the services without liability, but will seek to reschedule the work where reasonably possible.
Personal Data
The Company may collect and process personal data about the Customer for the purpose of administering bookings, providing services, processing payments and fulfilling its legal obligations. The Company will handle personal data in a lawful and responsible manner in line with applicable data protection laws.
The Customer is responsible for ensuring that any personal data provided is accurate and up to date, and for informing the Company of any changes relevant to the provision of services.
Variation of Terms
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking. Updated terms may be made available on request.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by the Company.
Entire Agreement
These Terms and Conditions, together with any written confirmation or invoice issued by the Company for a particular booking, constitute the entire agreement between the Company and the Customer in relation to the services provided and supersede any prior discussions or representations.
By placing a booking with Carpet Cleaning Battersea, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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